Due to the complexity of shipping larger items, please note the following:
*Only an authorization is taken on your credit card for these larger items. Charges will show "Pending", however will not be processed and captured until we confirm shipping rates with you.
Returns & Exchanges:
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:
We all know that things happen a people change their mind as soon as the purchase things. We take pride in how quickly we get things out the door and with 4 warehouses to ship from plus stock owned at our manufacturers, that speed is always increasing. This is why we only except full cancellations within 30 minutes of placing an in stock order. This helps us ensure your package gets out on the truck immediately or can be flagged before it goes through the packaging process. For orders that are not in stock or special order, we allow 24 hours. Cancellations can be done online by submitting a request, or through our customer care team who can be reached via live chat or phone. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected. After 24 hours or after an out of stock item has been confirmed, fees will apply to all cancellations with the exception of Special Order items, which can not be cancelled after the 24 hour period. Items confirmed on reserve are subject to a 10% cancellation fee.
Cancellations are subject to a 10% cancellation fee. This fee is not to rip you off in any way. When you place an order, we lose 3% due to credit card processing, and also another 3% to credit your account. The other 4% is much less than what is needed to cover all other costs and expenses lost by cancelling an order, that was already processed. This fee is will only be imposed on orders that have not shipped. Special Order items can not be cancelled for any reason.
We love to hear feedback from you. Let us know what you think about how we can improve your shopping experience. We really appreciate it.
Thank you for taking your time and giving us your feedback.